What is standard check out and check in time for Hotel Mediolanum?
Check-in time: 12pm
Check-out time: 12am.

Can I have a late check out?
Please contact us directly should you have any specific time constraints.

How many people can stay in one room?
Some rooms can accommodate up to 4 people, it depends on the type of room you booked.

What is the cost of putting an extra bed in the room?
There is a supplement of € 30  on the superior double room rate - per day, per person. Rollaway beds are also available.

Is it possible to book a double room for single use?
Yes, it is possible and the cost of a double single use is less than a regular double use.

Are baby cots available for the rooms?

Yes, they are. Extra beds and baby cots are at clients disposal and they have to be required upon reservation. Extra beds for children are 30 Euro per night. Babies up to 3 year old  sharing parents' bed are free of charge.  

Do you have non-smoking rooms?

All rooms are non smoking. We do have rooms with balcony.  

Does the hotel rate include breakfast?

Full Buffet Breakfast is offered to all resident clients. You can even ask for a room service breakfast with the service charge of € 5,00.

Do I have to pay extra taxes?
10% VAT and service charges are included. The city tax of € 5,00 per person, per night is not included and has to be paid at the front desk. Hotel Mediolanum is responsible to collect the city tax but only the municipality of Milan can cash the city tax.

Cancellation charges

Reservation may be cancelled not later than 18 pm of the  day  of the arrival to avoid cancellation penalty. If the reservation has a non –refundable rate we will charge the entire cost of the reservation. In case of No-show or late cancellation the first night will be charged to the given credit card as penalty.

Do special offers have a different cancellation policy?

Cancellation policies are specified in each offer. The Advanced Purchase Offer requires prepayment, it is not possible to amend or cancel and it is not refundable.

Does the hotel offer Internet access?
Yes, it does, all rooms and common areas have free wifi connection.

Do you have a pet policy?
Allthough we love animals, pets at the Mediolanum are not allowed to protect allergic people.